1. Information We Collect

We collect information that helps us serve you better, deliver our services efficiently, and comply with applicable laws.

1.1 Personal Information

When you contact or engage with us, we may collect:

• Name, phone number, and email address
• Address and site location details
• Electricity consumption or utility bill information
• Property photos and documents (for site assessment)
• Payment and billing details
• Government ID or authorization documents (for financing or subsidy processing)

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Website usage data (pages visited, time spent, etc.)
• Cookies and similar tracking technologies

1.3 Solar System Data

For customers with installed solar systems, we may collect:

• System performance metrics (energy generation, efficiency, etc.)
• Inverter and monitoring device data
• Service and maintenance records

2. How We Use Your Information

We use your information to:

• Provide solar consultation, design, and installation services
• Process quotations, orders, and payments
• Communicate about project progress or service updates
• Assist with government subsidy and net metering applications
• Monitor and improve system performance
• Offer maintenance, support, and warranty services
• Send important service-related communications or updates
• Comply with legal or regulatory requirements

With your consent, we may also use your information for:

• Marketing communications about solar products, offers, or updates
• Customer satisfaction surveys and feedback collection

3. How We Share Information

We respect your privacy and share your information only when necessary, such as with:

• Authorized employees or contractors involved in your project
• Component suppliers and manufacturers (for warranty claims)
• Government and utility authorities (for permits, subsidies, or net metering)
• Payment service providers (for secure transaction processing)
• IT and analytics partners (to maintain and improve our website)

We do not sell, rent, or trade your personal data to third parties for profit.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

• Encrypted communication channels (SSL/HTTPS)
• Secure data storage and restricted access
• Regular system updates and monitoring
• Employee confidentiality and data protection training

While we strive for high security, no system is completely immune to breaches. In case of any data compromise, we will notify affected users as required by law.

5. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling the purpose for which it was collected
• Legal and regulatory compliance
• Warranty, support, and service records

After this period, data is securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction or updates to your information
• Withdraw consent for marketing communications
• Request deletion of your data (where legally permitted)

To exercise these rights, contact us at hellosunruf@gmail.com

7. Cookies and Tracking

Our website uses cookies to:

• Enhance user experience
• Remember preferences
• Analyze website traffic and performance

You can modify your browser settings to refuse cookies. However, some parts of the website may not function properly without them.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, content, or data handling. We recommend reviewing their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If such information is inadvertently collected, we will promptly delete it upon request.

10. Changes to This Policy

SunRuf may update this Privacy Policy periodically to reflect legal, operational, or technological changes. The updated version will be posted on our website with a revised “Effective Date.” We encourage you to review this page periodically.

12. Consent

By using our website, submitting information, or engaging our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.